Retailers face multiple challenges to maintain their competitiveness. Control of overheads, cutting shrinkage and improving operational efficiency all directly impact profit margins. We know from years of experience that for each of these challenges, security must play an important role as retailers seek to protect their stock, employees, customers and brand reputation.
Stanley begins every relationship by consulting with customers to understand their risk profile and analysing the status of their security assets. We can then advise on, implement, manage and maintain best-of-breed solutions that comprise CCTV, access control, intruder detection and fire protection technologies – solutions that are fully supported by our national service coverage and technical expertise.
Many retailers operate extensive high street networks as well as international operations but need security delivered at a local level. We match this with our global coverage and maintenance and in the UK support 30,000 systems across nearly 14,000 sites.
Quick reaction to incidents – wherever retail stores are located – with the advantage of working through a single solution provider means that, with each engineer callout, we bring a level of knowledge that enables us to fix your problems quickly and minimise the number of false alarms reported. Our guaranteed four-hour response reduces disruption to retail activity, ensures business continuity and helps staff maintain productivity.
Retailers face the risk of theft not only in store but also in storage areas, stock rooms and delivery areas. CCTV-based security solutions act as an effective deterrent against shrinkage and other incidents as well as providing digital images for prosecution. By advising on the optimal location and best configuration of cameras we help retailers monitor more effectively vulnerable areas like checkouts, entrances and shop front displays.
Retailers need to minimise the time and expense of dealing with regular security maintenance and alarm call outs, especially out of hours. Our maintenance, response times to alarms and the highest first-time fix rates in the security industry combine to reduce the number of site visits and lower the overall cost of a security solution. We customise our standard solutions to meet retailers’ regional, national and international requirements and adapt these to specific store configurations and property designs. Transparency in our costs ensures retailers always know what they are paying for.
Our Customer Service Centre (CSC) remotely diagnoses problems to increase first-time fix rates and reduce the number of technician callouts. This saves retailers time and cuts the annual cost of security provision. With less downtime of security systems, the risk of theft also reduces. Our field engineers are equipped with Personal Digital Assistants (PDAs) that communicate in real-time with the CSC to keep customers up to date on the progress of their work, ensure they have the right parts and to streamline the administrative process. Regular management reports on key data, like alarm activations per store, enables Stanley and retail customers to work collaboratively to identify patterns and improve their security systems.
Stanley Security Solutions understand the retail industry’s security requirements. We consult and implement then manage, monitor and review in a continuous cycle of customer service improvement.
